Please wait...
Please wait...

TERMS & CONDITIONS

terms

TERMS & CONDITIONS

Online Shop/Deliveries - Local delivery charges apply and will be applied at checkout. The garden centre will be in touch by phone to advise of delivery date. Deliveries will normally be made within 5 to 7 working days.

Click & Collect - Click & Collect is available at all centres. We will be in touch by phone to confirm your collection time and date.

Online Plant Bundles / National Delivery - Delivery and Order Details - Delivery is only to mainland England, Scotland and Wales. We are unable to deliver to offshore islands; Northern Ireland and the Republic of Ireland. There are no additional delivery charges. Delivery time will be 7 to 10 working days.

Gift Cards - Orders are posted first class Royal Mail and should be received within 3-5 working days. During the peak Christmas period delivery may be delayed and we advise that orders for Christmas are placed in good time. Please note, orders are processed Monday to Friday only, excluding Bank Holidays. We can deliver to anywhere in the UK including the Scottish Isles and Channel Islands. Royal Mail do not deliver on Sundays or Bank Holidays.

A limited delivery service will be in operation in the week immediately after Christmas.

If you have made a mistake please email info@klondyke.co.uk, quoting your order reference number. We will do our utmost to try and make any necessary changes. Please note, we only offer Klondyke/Strikes Gift Cards for on-line purchasing.

Our gift cards are valid for 2 years from date of purchase. They can only be redeemed at garden centres within the Klondyke Group for the full or part payment of goods. If you wish to cancel an order that has NOT been dispatched a full refund will be issued. You must phone us immediately (not email) should you wish to cancel.

Our Gift Cards can be purchased worth any amount from £5 and can be redeemed at any garden centre or restaurant within the Klondyke Group. The gift card can be used as many times as you like providing there is a balance available. The gift card balance can be checked at any time within store at the tills or by calling our Centres
Unfortunately gift cards are not accepted at any of the concessions within our garden centres (eg. Maidenhead Aquatics, Cotton Traders, Klass, Miniature Railways).

Refunds & Cancellations

Gift cards and Grow memberships cannot be returned or refunded or be exchanged wholly or partly for cash..

Online Booking

Grotto tickets will only be refunded at the discretion of the Klondyke Group. Exchange of tickets for an alternative date is only possible if spaces are available for the time you require and cannot be guaranteed.

Once purchased on-line tickets may not be used in conjunction with any other offer. We reserve the right to refuse entry to late arrivals.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of booking and are subject to change without notification. Events may be subject to change and/or cancellation at the discretion of the Klondyke Group

Survey Monkey - surveys issued to Grow members can only be completed once per member and any complimentary points added once to complete surveys

 

about us

 

current vacancies
 

William Strike Ltd is a registered company trading in England, Scotland and Wales. Registered number 96366. Registered office Houghton Hall garden Centre, Houghton, Carlisle, Cumbria CA6 4JB

Powered by Corby + Fellas

We use cookies to ensure that we give you the best experience on our website. By using this site, you consent to the use of cookies. View our Cookie Policy. OK