We are happy to exchange or refund any unused items returned to us, as sold, with the original receipt within 28 days. If you are returning faulty goods, your statutory rights apply.
Returns Process
Returning with a sales receipt
If the goods I purchased are not faulty, but I wish to return them with a valid sales receipt, what do I do?
We will exchange or refund any unused goods, contained within their original, undamaged packaging within 28 days from purchase. Simply present your returned product with an original sales receipt. The sales receipt will act as proof of purchase.
Returning without a sales receipt
If the goods I purchased are not faulty, but I wish to return them without a valid sales receipt, what do I do?
If a product is returned without a valid sales receipt, but still contained within their original, undamaged packaging, within 28 days from purchase, we will issue a credit voucher to the value of the current selling price.
Further details
Credit vouchers are not redeemable for cash. We reserve the right to refuse an exchange with or without a receipt. We reserve the right to ask for identification when you return a product
Purchases on klondyke.co.uk
For products purchased online simply return the item to your chosen store. You’ll need your receipt, sales advice or order confirmation and your original payment method, and we can exchange the product or issue a refund.
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Online ticket purchases will only be refunded at the discretion of the Klondyke Group. Exchange of tickets for an alternative date is only possible if spaces are available for the time you require and cannot be guaranteed.
Once purchased on-line tickets may not be used in conjunction with any other offer. We reserve the right to refuse entry to late arrivals.
Please bring along your booking reference number and/or email print out.
Prices are correct at time of booking and are subject to change without notification. Events may be subject to change and/or cancellation at the discretion of the Klondyke Group