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TERMS & CONDITIONS

terms

TERMS & CONDITIONS

We use Royal Mail for all our deliveries. You should normally allow 2-3 working days for delivery of your gift cards.

During the peak Christmas period delivery may be delayed and we advise that orders for Christmas are placed in good time. Please note, orders are processed Monday to Friday only, excluding Bank Holidays.

We can deliver to anywhere in the UK including the Scottish Isles and Channel Islands. Royal Mail do not deliver on Sundays or Bank Holidays.

A limited delivery service will be in operation in the week immediately after Christmas.

If you have made a mistake please call us on 01324 711727 Monday to Friday 9am – 5.15pm, quoting your order reference number. We will do our utmost to try and make any necessary changes.

Please note, we only offer Klondyke/Strikes Gift Cards for on-line purchasing.

Our gift cards are valid for 2 years from date of purchase. They can only be redeemed at garden centres within the Klondyke Group for the full or part payment of goods.

If you wish to cancel an order that has NOT been dispatched a full refund will be issued. You must phone us immediately (not email) should you wish to cancel.

Our Gift Cards can be purchased worth any amount from £5 and can be redeemed at any garden centre or restaurant within the Klondyke Group.The gift card can be used as many times as you like providing there is a balance is available.
The gift card balance can be checked at any time within store at the tills or by calling our Centres
Unfortunately gift cards are not accepted at any of the concessions within our garden centres (eg. Maidenhead Aquatics, Cotton Traders, Klass, Deli Cofano, Miniature Railways).

Refunds & Cancellations

Gift cards and Grow memberships cannot be returned or refunded or be exchanged wholly or partly for cash..

Grotto tickets will only be refunded at the discretion of the Klondyke Group. Exchange of tickets for an alternative date is only possible if spaces are available for the time you require and cannot be guaranteed.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer.We reserve the right to refuse entry to late arrivals.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of booking and are subject to change without notification.

We will use your email address solely to inform you of events, tips, and special offers on our products and services. Please note that you can unsubscribe at any time by sending unsubscribe to info@klondyke.co.uk. Your privacy is of utmost importance to us, your email address and  posted out direct to the winner.

GROW Terms and Conditions

1. These terms and conditions, in conjunction with the privacy policy of William Strike Ltd, are applicable across the Grow Rewards scheme and any participation is considered as acceptance. Additional terms and conditions may be in place for optional elements of the scheme, examples of which include, but are not limited to, prize draws and competitions. Members participating in the optional elements of the scheme will be considered as having accepted the additional terms and conditions.

2. Grow Rewards membership is valid for twelve months from the day of registration and your Grow Rewards card can be used in any centre within the Klondyke Group. Members must register their Grow Rewards membership card instore to be eligible for all member benefits.
To be a member of Grow Rewards you must be aged 18 or over and be a resident in England, Scotland, Wales or Northern Ireland.

3. Only one named member per membership is allowed.

4. To have a Grow Rewards membership card you must register and activate your card instore.

5. If you supply us with an email address you are consenting to receiving marketing material from Grow Rewards. William Strike Ltd will not pass on your personal details to any third party except where we have your permission, where we are required to do so by law and to contracted companies who provide a service to us. For full details on our Privacy Policy please visit klondyke.co.uk.

7. Your Grow Rewards membership card can only be used by the named and registered member. It cannot be transferred or copied and must be presented at the point of purchase in store to qualify for reward points and to redeem hot drink credits.

8. Your Grow Rewards card must be presented when returning any goods allowing us to debit the appropriate points from your card. If a refund is completed after reward points have been issued, then points earned in the original transaction will be deducted and the points balance may become a negative value If goods are returned having been purchased with reward points, no point or cash refund will be given.

10. The Grow Rewards membership card is issued by and remains the property of William Strike Ltd who reserves the right to terminate the scheme without prior notice and/or, on reasonable grounds, withdraw or cancel any Grow Rewards card that they feel have been subject to abuse or attempted abuse.

11. Grow Rewards discounts and exclusive member offers may not always be valid in conjunction with other discounts, offers or promotions.

12. Any promotional vouchers linked to Grow Rewards are non-transferable and are valid only for use with the card holder. As such they cannot be sold or transferred for any monetary gain.

13. William Strike Ltd reserve the right to alter or delete any of the Grow Rewards benefits or points at any time without prior notice.

Hot Drinks

21. Grow Rewards members benefit from 2 hot drink credits each month for the year of valid membership. These credits begin on the 1st of the month following.

22. Two credits per month will be added to your membership card and can be redeemed against regular size hot drinks at any restaurant within the Klondyke Group.

23. Please note seasonal hot drinks, cold drinks and luxury/deluxe drinks are not included and would be charged at full price. An upgrade to a large size hot drink is possible, with payment for the price difference required.

24. Credits cannot be used in conjunction with any other restaurant offer, promotion or Afternoon Tea.

25. The two credits are only valid for the calendar month in the year of valid membership. Credits cannot be transferred from month to month and must be used in the relevant calendar month for the year of valid membership. If you do not use them within the calendar month they will expire.

26. Members must present a valid Grow Rewards membership card at the restaurant till point to redeem the credit and benefit from the free hot drink.

27. If you lose your membership card, your remaining credits will be transferred to your new Grow Rewards membership card.

Reward Points

28. Members can collect five reward points for every £1 spent in a single transaction (after discounts). Points are issued per product based on one point for every 20p.
29. A valid Grow Rewards membership card must be presented and scanned at the till point in store at the point of purchase to collect reward points. Reward points will be allocated to the account associated with the membership card swiped. Reward points cannot be added retrospectively.

30. Unfortunately points cannot be collected at third party concessions in Klondyke stores or when purchasing gift cards and vouchers, stamps, all event ticket purchases, Grow reward card membership, Calor gas, products from concessions and other products from time to time as notified. Other exclusions may apply
31. Each point you earn has a redemption value of 1p against qualifying merchandise, and is for use in Centre only. Points can be used for full or part purchase of qualifying products. Points are unable to be redeemed against the purchase of gift cards and vouchers, stamps, all event ticket purchases, Grow reward card membership, Calor gas, products from concessions and other products from time to time as notified. Other exclusions may apply.
32. Points not redeemed within 30 days of the expiry date of your Grow Rewards membership will be deleted. If membership is not renewed within 30 days of expiry, points will not be transferred.

33. William Strike Ltd reserves the right to alter the terms of the points reward system at any time.

Member Events

34. Members will receive invites to exclusive member events either via instore kickbacks or via email. Grow Rewards will only be able to send invites if we have a valid email address for the member. Members can update their details at any time by contacting the GROW Rewards Helpline 01324 711727

Regular Email with News, Member Offers & Promotions

35. In order to receive emails from Grow Rewards, members must provide us with a valid email address and be opted into receiving email communications from Grow.

36. Member offers are subject to stock availability and no cash alternative or substitution is available.
World in Miniature Free Entry
37. Grow members are entitled to free admission (adult or concession) to A World in Miniature Museum within Houghton Hall Garden Centre, Houghton, Carlisle CA6 4JB during their valid membership period.
Renewals
38. Members will be contacted 30 days before their membership is due to expire with a renewal reminder.
Variation
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the GROW Reward membership scheme on reasonable notice. The Terms and Conditions applicable to the use of the GROW Rewards card shall be at any time the terms and conditions published on the Klondyke Group website and your use of a GROW Rewards card shall constitute your acceptance of such terms and conditions.

GROW Kids Eat Free

Receive one free child's main meal from the Daisy and Bob menu with any two adult main meals purchased in the same transaction from our Hot Daily Special Menu.
Available Monday to Friday only between 12noon and 2.30pm, until 30th August 2017.
Subject to availability. Not available in conjunction with any other offer or discount. Exclusive to GROW members only. Children must be aged 12 or under to dine from the children's menu.

Bonus Point Offer - Burnside Garden Centre
Spend £25 or more in the Craft Shop at Burnside Garden Centre in one transaction and receive 500 bonus Grow points
Simply present your card at the till point when purchasing your craft products to claim this bonus point
Present your Grow Card at the till point when purchasing your craft product to claim this bonus point offer • Cannot be used in conjunction with any other discount or promotion • Exclusive to GROW members only • The 500 bonus points will be awarded when you spend £25 or more on craft shop products instore in one transaction • Bonus points will only be issued once per GROW member within the promotional period • Normal GROW Card terms and conditions apply • Subject to availability • No cash alternative • Offer available from 28th to 30th June 2017 at Burnside Garden Centre.

 

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William Strike Ltd is a registered company trading in England, Scotland and Wales. Registered number 96366. Registered office Houghton Hall garden Centre, Houghton, Carlisle, Cumbria CA6 4JB

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