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Staying safe during Covid-19

The safety of our customers and our employees remains the highest priority so we have been working hard to welcome you back safely.

We’ve introduced new measures so you can enjoy a safe and comfortable shopping experience.

Due to the need to limit the number of customers in store at once, please expect longer waiting times and consider the weather for your trip, as you may need to queue outside.

Social distance shopping

There will be a queuing system outside to manage entry into the centre.

Please bear in mind that due to the implementation of additional safety measures, queuing times will be a little longer. We appreciate your patience and understanding during this time.

Our employees and signage throughout the centre will remind you of the social distancing guidelines. We may ask you to follow a one-way system through certain areas of our centres, please follow the guidance from our employees and the signage

Extra cleaning and safety precautions

As you might expect, we'll be doing extra cleaning and sterilising to make the whole centre as safe as possible for you, including additional cleaning of customer toilets and ‘touch points’ such as card payment points throughout the centres.

Hand sanitisers will be stationed throughout the store, as will new protective screens at key points such as checkouts.

Our centre employees have been issued with additional personal protective equipment such as face coverings to wear

Card payments are preferred to reduce the amount of contact between you and our employees. If  this is not possible, we will accept cash payments also.

We have also installed protective screens at key points across the centres including checkouts to provide extra protection.

Face Coverings
In line with government guidance, we request that you wear a face covering at all times whilst within the garden centre.

Importantly we would request that if you, or members of your household are displaying signs of Covid-19 including

• High temperature
• New persistent cough
• A loss of sense of smell or taste
• Or you have been advised to self-isolate, then you should postpone your visit to the centre.

William Strike Ltd is a registered company trading in England, Scotland and Wales. Registered number 96366. Registered office Houghton Hall garden Centre, Houghton, Carlisle, Cumbria CA6 4JB

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