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Staying safe during Covid-19

The safety of our customers and our employees remains the highest priority. We’ve introduced measures so you can enjoy a safe and comfortable shopping experience.

Social distance shopping

There may be a queuing system outside to manage entry into the centre, depending on customer numbers. Please bear in mind that due to the implementation of additional safety measures, queuing times may be a little longer. We appreciate your patience and understanding during this time.

Our employees and signage throughout the centre will remind you of the social distancing guidelines. We may ask you to follow a one-way system through certain areas of our centres, please follow the guidance from our employees and the signage

Extra cleaning and safety precautions

As you might expect, we'll be doing extra cleaning and sterilising to make the whole centre as safe as possible for you, including additional cleaning of customer toilets and ‘touch points’ such as card payment points throughout the centres. 

Hand sanitisers will be stationed throughout the store, as will protective screens at key points such as checkouts. We ask that you sanitise your hands before entering the store.
Trolley and basket hygiene stations are available throughout the store.

Our centre employees have been issued with additional personal protective equipment such as face coverings to wear.

Please do try to only touch items that you are intending to purchase. 

Payment
Card payments are preferred to reduce the amount of contact between you and our employees. If  this is not possible, we will accept cash payments also.

We have also installed protective screens at key points across the centres including checkouts to provide extra protection.

Face Coverings
In line with Welsh and Scottish government guidance, a face covering must be worn at all times whilst within the garden centre, unless exempt.
The government guidance on wearing a face covering has recently changed in England. We kindly ask though that customers please respect other peoples wishes and if you prefer to continue to wear a face covering whilst visiting please do so.

Importantly we would request that if you, or members of your household are displaying signs of Covid-19 including

• High temperature
• New persistent cough
• A loss of sense of smell or taste
• Or you have been advised to self-isolate, then you should postpone your visit to the centre.

William Strike Ltd is a registered company trading in England, Scotland and Wales. Registered number 96366. Registered office Houghton Hall garden Centre, Houghton, Carlisle, Cumbria CA6 4JB

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